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At CPM we strongly recommend that if you get a negative review that you time to structure a reply that is both professional and privacy policy complaint. If you know the reviewer, it may be helpful to reach out to the client and see if you can resolve the issue amicably offline – thus getting the review removed.
Unfortunately, this does not tend to often be the case. At CPM we provide Reputation Management service that continually monitor your online reputation on MANY sites. If our team encounters a negative review, we will contact you and let you know as well as help you formulate a response.